Terms of Service
Template — complete and verify before publishing. These terms must accurately describe the services you deliver, charges, cancellation/refund terms, dispute process and applicable law. Obtain appropriate legal review for the jurisdictions where you do business.
Effective date: [Enter effective date]
1. Service provider
This website is operated by [Enter exact legal business name and business address]. “Flight Support Desk” is a display name and should only be used if it accurately identifies your business.
2. Independent third-party service
The service is independent and is not an airline or official airline customer-service department. No airline affiliation, endorsement, sponsorship, or authorization is implied. Airline names and marks, where referenced by customers, belong to their respective owners.
3. Service scope
Describe exactly which tasks your business performs, such as travel information, reservation assistance, booking changes, cancellation requests or refund inquiries. Clarify whether your company issues tickets itself, acts as an agent, or only provides support. Do not advertise a service you cannot actually deliver.
[Add your actual service scope, booking process, and any relevant authorization or agency relationship.]
4. Fees, fares and payment
Any service fee, fare, fare difference, tax, penalty or other applicable charge must be disclosed clearly before the customer commits. State when payment is due, who receives each payment, and what refund or cancellation terms apply.
[Insert your real fee schedule/payment terms and link or explain any applicable refund policy.]
5. Availability and outcomes
Travel availability, pricing, changes, cancellations and refunds are subject to the terms and decisions of the relevant airline or booking provider. Do not promise that a booking, change or refund will be approved unless you have a valid basis for that promise.
6. Customer responsibilities
Customers should provide accurate information, review the itinerary and charges before confirming, protect account credentials and security codes, and contact the relevant provider for urgent official or time-sensitive travel instructions where appropriate.
7. Complaints, limits and governing law
[Specify your complaint process, legally permissible limitations, dispute resolution terms, and applicable governing law. Obtain legal review before publishing.]
8. Contact information
Business: [Enter exact legal business name]
Address: [Enter real postal address]
Email: [Enter monitored business email]
Phone: +1 (866) 227-2695